We offer FREE shipping on all purchases over $150 before tax. Tracking information will be sent to you via the email or on your order once your package has shipped.
Orders can take 3-5 days to be processed before shipping. Tracking information is sent to the email address on your order or provided in your account order page if you are signed into your account at the time of your order. If you have questions or concerns about the status of your order after checking the tracking information, please call us at 701.202.5508 or email email@example.com.
*We no longer offer expedited shipping. If you need your shipment quicker please call us at 701-202-5508 and we will do our best to accommodate.
Out of Town is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service. If your item arrives damaged, please contact us within 48 hours.
Didn’t fit quite right? For in-store and online purchases, we gladly accept returns or exchanges with receipt for a full refund within 14 days of purchase.
Original tags must be attached and the item must be in its original condition, unworn, and unwashed. You will be credited in your original form of payment.
If you do not have a receipt or are returning a gift, store credit may be issued if your item qualifies for a return. Sale items are FINAL SALE. No returns will be accepted on sale items. Sunglasses, undergarments (including bralettes), jewelry, fragrance, seasonal graphics/items, and gift cards are also final sale. Items purchased during our BOGO sales are usually final sale, unless otherwise noted.
Holiday Return Policy (valid on items purchased Nov. 1st - Dec. 25th)
If an item is returned within 14 days of purchase, the regular return policy above applies. After 14 days, we will accept items for exchange or store credit ONLY until January 7th. Items must be accompanied by a gift receipt or original receipt. Items must be in original condition, with tags still attached.
Please pay attention to return policy if making a discounted/promotion purchase, most of the time discounted/promotion items are FINAL SALE. If your items qualify for return, but were purchased with a discount (email list discount code, or site/storewide sales), you will lose the discount and be charged full-price for the item(s) you choose to keep. For example, if you had a discount code for $20 off a $100 purchase and return an item which drops you below the $100, you would forfeit the discount and that amount would be deducted from the return amount.
RETURN BY MAIL
*YOU MUST TYPE # BEFORE YOUR ORDER NUMBER TO CREATE YOUR RETURN LABEL*Click HERE to get your return shipping label.
1. Include a copy of your packing slip with your return. (without this we will not be able to return the item, this serves as your receipt).
2. Make a note on the packing slip of what you wish to return or exchange. We will do our best to fulfill exchanges, but since we sell out quickly, we may be out of stock in the size you are hoping for.
3. Package your item as neatly as possible with tags still attached.
Once your return is received, we will inspect each item to make sure it qualifies for return. We will contact you if there are any issues. We have the right to not accept or partially accept returns if they don't meet all the return criteria.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (usually about $7).
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible if lost or damaged.
RETURN OR EXCHANGE IN-STORES
Items purchased online or in stores may be returned or exchanged at your local store within the 14-day return window. You do not need to return the items to the store you purchased them from, or mail back if purchased online.
Popular styles sell out fast, so we encourage you to return your unwanted item(s) and order the replacement item(s) directly from outoftownclothing.com, rather than requesting an exchange.
If you would prefer to have us process the exchange for you, please complete the returns process, and note the exchange request on your packing slip when you mail your items back. However, we cannot guarantee an exchange if you choose this method.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to 2 weeks before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.