SHIPPING DETAILS
We offer FREE shipping on all purchases over $150 before tax. Tracking information will be sent to you via the email or on your order once your package has shipped.
Orders can take 3-5 days to be processed before shipping. Tracking information is sent to the email address on your order or provided in your account order page if you are signed into your account at the time of your order. If you have questions or concerns about the status of your order after checking the tracking information, please call us at 701.751.2506 or email info@outoftownclothing.com.
*We no longer offer expedited shipping. If you need your shipment quicker please call us at 701.751.2506 and we will do our best to accommodate.
Out of Town is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service. If your item arrives damaged, please contact us within 48 hours.
RETURN POLICY
Didn’t fit quite right? For in-store and online purchases, we gladly accept returns with receipt for a full refund within 14 days of purchase.
All returns are processed through REDO. You have the option to purchase REDO at checkout, which gets you free returns and package protection on items that are eligible for return. If you opt out of purchasing REDO at checkout, you will be charged for the return label when processing your return.
Original tags must be attached and the item must be in its original condition, unworn, and unwashed. You will be credited in your original form of payment.
If you do not have a receipt or are returning a gift, store credit may be issued if your item qualifies for a return. Sale items are FINAL SALE. No returns will be accepted on sale items, even with REDO purchased. Sunglasses, handbags, undergarments (including bralettes), jewelry, fragrance, seasonal graphics/items, and gift cards are also final sale, even with REDO purchased. Items purchased during our BOGO sales are also FINAL SALE.
Discounted/Promo Items
Please pay attention to return policy if making a discounted/promotion purchase, most of the time discounted/promotion items are FINAL SALE. If your items qualify for return, but were purchased with a discount (email list discount code, or site/storewide sales), you will lose the discount and be charged full-price for the item(s) you choose to keep. For example, if you had a discount code for $20 off a $100 purchase and return an item which drops you below the $100, you would forfeit the discount and that amount would be deducted from the return amount.
RETURN BY MAIL
Online returns are processed through REDO. Click HERE to process your return and print your return label.
If you have final sale items on your order, it will not allow returns on those items. If you purchased REDO at checkout your return will be free. If you opted out of paying for REDO, you will be charged for the return shipping when returning your item(s).
Directions:
1. Include a copy of your packing slip with your return. (without this we will not be able to return the item, this serves as your receipt).
2. Package your item as neatly as possible with tags still attached.
Once your return is received, we will inspect each item to make sure it qualifies for return. We will contact you if there are any issues. We have the right to not accept or partially accept returns if they don't meet all the return criteria.
Original shipping costs are non-refundable.
Please allow 7-10 days from receipt of merchandise for inspection and return processing. For any questions on the return policy please contact us. For any questions regarding online order returns, please contact us.
RETURN OR EXCHANGE IN-STORES
Items purchased online or in stores may be returned or exchanged at your local store within the 14-day return window. You do not need to return the items to the store you purchased them from, or mail back if purchased online.
EXCHANGES
We cannot process exchanges for online purchases due to system restrictions. Popular styles sell out fast, so we encourage you to return your unwanted item(s) and order the replacement item(s) directly from outoftownclothing.com as soon as possible, rather than requesting an exchange.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to 2 weeks before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@outoftownclothing.com.