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Shop our NEW ARRIVALS ✨ $125 away from FREE SHIPPING!
Shop our NEW ARRIVALS ✨ $125 away from FREE SHIPPING!

Shipping & Returns

SHIPPING DETAILS

We offer FREE shipping on all purchases over $125 before tax. Tracking information will be sent to you via the email or on your order once your package has shipped. 

Orders can take 3-5 days to be processed before shipping. Tracking information is sent to the email address on your order or provided in your account order page if you are signed into your account at the time of your order. If you have questions or concerns about the status of your order after checking the tracking information, please call us at 701.751.2506 or email info@outoftownclothing.com.

*We no longer offer expedited shipping. If you need your shipment quicker please call us at 701.751.2506 and we will do our best to accommodate. 

Out of Town is NOT responsible for lost or stolen packages. Please submit all claims to the United States Postal Service. If your item arrives damaged, please contact us within 48 hours.

RETURN POLICY

Didn’t fit quite right? For in-store and online purchases, we gladly accept returns with receipt for a full refund within 14 days of purchase

Original tags must be attached and the item must be in its original condition, unworn, and unwashed. You will be credited in your original form of payment.

If you do not have a receipt or are returning a gift, store credit may be issued if your item qualifies for a return. Sale items are FINAL SALE. No returns will be accepted on sale items. Sunglasses, undergarments (including bralettes), jewelry, fragrance, seasonal graphics/items, and gift cards are also final sale. Items purchased during our BOGO sales are also FINAL SALE.

Discounted/Promo Items

Please pay attention to return policy if making a discounted/promotion purchase, most of the time discounted/promotion items are FINAL SALE. If your items qualify for return, but were purchased with a discount (email list discount code, or site/storewide sales), you will lose the discount and be charged full-price for the item(s) you choose to keep. For example, if you had a discount code for $20 off a $100 purchase and return an item which drops you below the $100, you would forfeit the discount and that amount would be deducted from the return amount. 

RETURN BY MAIL

*YOU MUST TYPE # BEFORE YOUR ORDER NUMBER TO CREATE YOUR RETURN LABEL*

*IF YOUR ORDER SHIPPED FROM MULTIPLE LOCATIONS (you received two packages), PLEASE CONTACT US AT INFO@OUTOFTOWNCLOTHING.COM TO GENERATE YOUR RETURN LABEL (please include order# and the items you wish to return)* 

Click HERE to get your return shipping label.

Directions:

1. Include a copy of your packing slip with your return. (without this we will not be able to return the item, this serves as your receipt).


2. Package your item as neatly as possible with tags still attached.

Once your return is received, we will inspect each item to make sure it qualifies for return. We will contact you if there are any issues. We have the right to not accept or partially accept returns if they don't meet all the return criteria.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (usually about $7).

 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible if lost or damaged.

Please allow 7-10 days from receipt of merchandise for inspection and return processing. For any questions on the return policy please contact us. For any questions regarding online order returns, please contact us.

 

RETURN OR EXCHANGE IN-STORES

Items purchased online or in stores may be returned or exchanged at your local store within the 14-day return window. You do not need to return the items to the store you purchased them from, or mail back if purchased online. 

EXCHANGES

We cannot process exchanges for online purchases due to system restrictions. Popular styles sell out fast, so we encourage you to return your unwanted item(s) and order the replacement item(s) directly from outoftownclothing.com as soon as possible, rather than requesting an exchange.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take up to 2 weeks before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@outoftownclothing.com.